I saw an ad from Alexsys touting the benefits of their Alexsys Team software. It not only tracks bugs. It also tracks team tasks. The thing is supposed to be highly customizable. I guess these tasks can be thought of as action items. You can also track features in addition to bugs.
This software does "trend analysis". I wonder if that means it automatically produces metrics. I used to hate to manually compute monthly metrics on defect closure rates. In the end, I talked my manager out of requiring such metrics gathering.
Looks like Alexsys provides a free trial. My customer is really intent on my team using Clearquest from IBM. So my hands may be tied. However the customer usually does not care what we use internally. Maybe it is time to try something new.
Curse of the Business Analyst - I got a call from a dude on our team who usually is our customer facing tech guy. He had a business analyst from our team on the line. The business analys...